Shipping policy

Shipping Policy

Effective Date: March 1, 2026
Business Name: Clyde's Freshest
Location: Arizona, United States

At Clyde's Freshest, we carefully package and ship our bottled tea to ensure it arrives safely and in excellent condition.

1. Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods, processing times may be slightly extended.
You will receive a confirmation email once your order has shipped, including tracking information (if applicable).

2. Shipping Methods & Carriers

We ship orders through reputable national carriers (such as USPS, UPS, or FedEx). Shipping options and rates are calculated at checkout based on destination and order size.

Estimated delivery times are provided by the carrier and are not guaranteed.

3. Shipping Locations

We currently ship within the United States.
At this time, we do not offer international shipping unless otherwise stated.

4. Warm Weather Disclaimer (Important for Arizona & Hot-Climate States)

Our bottled tea is shelf-stable when stored in a cool, room-temperature environment. However, exposure to excessive heat (over 90°F) for extended periods may affect product quality.

Customers are responsible for:

Providing a secure and accurate shipping address
Bringing packages indoors promptly after delivery
Storing products in a cool, dry place upon arrival

We are not responsible for product damage resulting from:

Packages left outdoors for extended periods
Delivery delays caused by the carrier
Extreme weather conditions after confirmed delivery

If you are concerned about heat exposure, please consider selecting expedited shipping at checkout.

5. Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If a package is returned due to:

Incorrect address
Incomplete address
Failure to pick up from carrier

The customer may be responsible for additional shipping fees to reship the order.

We are not responsible for orders delivered to incorrectly entered addresses.

6. Lost or Damaged Shipments

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide photos of the product and packaging
Include your order number

If your package is marked delivered but not received, please contact the carrier first. If the issue is unresolved, contact us within 5 days of the marked delivery date, and we will assist in filing a claim.

7. Local Pickup

Customers selecting local pickup will receive notification when the order is ready. Unclaimed orders may be canceled or discarded due to food safety considerations.