Refund policy

Return & Refund Policy

Effective Date: March 1, 2026
Business Name: Clyde's Freshest
Location: Arizona, United States

At Clyde's Freshest, we take pride in crafting high-quality bottled tea. Our products are shelf-stable when stored properly in a cool, room-temperature environment and must be refrigerated after opening.

Because our tea is a consumable food product, we maintain specific return and refund guidelines to ensure safety and compliance with applicable laws.

1. Food & Beverage Policy

For health and safety reasons, we do not accept returns of bottled tea once it has been purchased or delivered.

However, if there is a problem with your order, we are committed to reviewing and resolving legitimate concerns as outlined below.

2. Online Orders

If your order arrives:

Damaged or leaking
Incorrect
Missing items
Expired

You must contact us within 48 hours of confirmed delivery.

To submit a claim, please provide:

Your order number
Clear photos of the product and packaging
A brief description of the issue

If approved, we may offer:

A replacement shipment
Store credit
A refund to the original payment method

Claims submitted after 48 hours may not be eligible.

Customers are responsible for providing accurate shipping information and promptly bringing packages indoors after delivery. We are not responsible for damage resulting from packages left outdoors or improperly stored.

3. In-Person Purchases (Direct from Us)

If you purchased directly from us at an event, market, or pop-up:

Claims must be submitted within 48 hours of purchase
Proof of purchase may be required
Photos may be requested for review

Approved claims may qualify for replacement or store credit.

4. Retail Store Purchases

If you purchased our product from a retail partner:

Returns must follow the retailer’s return policy.
For quality concerns, you may contact us directly within 48 hours of purchase with proof of purchase and product photos.

We may offer replacement product or store credit at our discretion.